Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
you do not receive them within the guaranteed time (45 Business days not including 1-2 Business day processing)
you receive the wrong item
Item is not as it is described on product page
*You can submit refund requests within 30 days after the guaranteed period for delivery (45 Business days) has expired. You can send us a message on Contact Us page.
Late or missing refunds Policy
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
When You can expect a refund
`You will get refund within 3 to 7 Business day
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Before Making a Return Request
Note: Return Request can be submit within 30 days after package delivery.
1) For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
2) If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
3) If you chose wrong color and wrong size as per size chart and want to return the item for size change or color change even for refund, then you have to return the item to our warehouse in China (we will provide you return address) and you will pay the return Charges.
Note: this is not a return address : 5 Sherri View Dr, Sheridan Wyoming 82801, United States
4) If we delivered the wrong size and wrong color then we apologies and tolerate all cost that involve in return shipment, but you have to provide us proof of size and color that we delivered the wrong item, for wrong size you have to take measurements with inches tape and take pictures while measuring the item then compare it with size chart that we provide on product page, after completion on this you have to send us pictures or video that shows item delivered wrong on our Email : firstname.lastname@example.org.
5) If the package is returned to our warehouse because of a customer’s personal reason, we’ll contact you about repaying the reshipment postage and arrange the reshipment.
However, please understand that no refund will be issued in any of below situations. Details for customer’s personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls or emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn’t collect package by the deadline
We cannot accept returns under the following conditions: