FAQ's


GENERAL INFORMATION

  1. What is 90shopping?
    90shopping is an online retail store operated from the United States. We sell products through our website and ship orders from the U.S. to domestic and international customers.

  2. Where is your business based?
    Our office operations are based in the United States.

  3. Do you have a physical retail location customers can visit?
    Yes. here is our store address: 30 North Gould Street, Ste N, Sheridan Wyoming 82801, United States

  4. Where are your products shipped from?
    All orders are shipped from fulfillment locations within the United States.

  5. Are you a manufacturer?
    Unless otherwise stated on a product page, we are a retailer and not the manufacturer of the products we sell.

  6. How can customers contact 90shopping?
    Customers may contact us through the official contact form or support email listed on our website.

  7. What are your customer service hours?
    Customer service operates during standard U.S. business hours. Response times may vary during holidays or high-volume periods.

  8. How long does it take to receive a reply?
    We aim to respond within 24–48 business hours. Complex issues may require additional time.

  9. Do you operate year-round?
    Yes, our website accepts orders 24/7. Order processing occurs on business days.

  10. Do you operate on U.S. federal holidays?
    Order processing and support may be limited or paused on U.S. federal holidays.

PRODUCTS & INVENTORY

  1. Are all products brand new?
    Unless clearly labeled otherwise, products sold are new.

  2. Are your products authentic?
    We source products from suppliers and distributors. Product authenticity depends on supplier sourcing and brand authorization.

  3. Do you guarantee manufacturer warranties?
    Warranty coverage depends on the manufacturer’s policies. Not all items include a manufacturer warranty.

  4. Are product images accurate?
    Images are provided for reference. Actual colors and minor details may vary due to lighting, display settings, or production changes.

  5. Are product descriptions guaranteed to be error-free?
    We strive for accuracy but do not guarantee that descriptions, specifications, or pricing are completely error-free.

  6. What happens if a product description contains an error?
    If an error is identified, we reserve the right to correct it and notify affected customers.

  7. Do you test every product before shipping?
    Products are not individually tested unless specified. Items are shipped as received from suppliers.

  8. Are items always in stock?
    Inventory levels are updated regularly but may change rapidly due to demand.

  9. What if an item becomes unavailable after purchase?
    If stock becomes unavailable, we will notify you and issue a refund or offer alternatives.

  10. Do you restock sold-out products?
    Restocking depends on supplier availability and demand.

ORDERING PROCESS

  1. How do I place an order?
    Select your items, add them to your cart, complete checkout, and submit payment.

  2. Do I need an account to order?
    Account creation may be optional. Guest checkout may be available.

  3. Can I place orders by phone?
    Orders must be placed through our website unless otherwise stated.

  4. Will I receive order confirmation?
    Yes, a confirmation email is sent after payment is successfully processed.

  5. Does order confirmation mean the item has shipped?
    No. Confirmation means payment was received. Shipping confirmation is sent separately.

  6. Can I modify my order after placing it?
    Modifications are only possible before the order enters fulfillment processing.

  7. Can I cancel my order?
    Orders may be canceled before shipment. Once shipped, cancellation is not possible.

  8. Why was my order canceled?
    Orders may be canceled due to payment issues, stock unavailability, or security verification concerns.

  9. Do you reserve the right to refuse service?
    Yes. We reserve the right to refuse or cancel orders at our discretion in accordance with applicable laws.

  10. Can I place bulk orders?
    Bulk orders may be permitted. Contact customer service for review.

PAYMENTS & PRICING

  1. What currency are prices listed in?
    All prices are listed in U.S. dollars (USD).

  2. Do you accept international payment methods?
    Accepted payment methods are displayed at checkout and may vary by region.

  3. Is payment processing secure?

    Yes. Payments on 90shopping are processed securely through Shopify’s payment infrastructure.

    Shopify uses industry-standard security measures, including:

    • SSL (Secure Socket Layer) encryption to protect data during transmission

    • PCI DSS compliance (Payment Card Industry Data Security Standard)

    • Secure payment gateways that protect cardholder information

    90shopping does not store full credit card details on its own servers. All sensitive payment information is handled directly by Shopify’s secure system and approved payment providers.

  4. Do you store credit card information?
    We do not store full credit card details on our servers.

  5. Why was my payment declined?
    Declines may result from bank restrictions, insufficient funds, or incorrect billing information.

  6. Are prices subject to change?
    Yes. Prices may change without prior notice.

  7. Do you match competitor prices?
    No price-matching policy is guaranteed unless explicitly stated.

  8. Are promotional discounts permanent?
    No. Promotions are temporary unless stated otherwise.

  9. Can I use multiple discount codes?
    Typically, only one promotional code can be used per order unless stated otherwise.

  10. Are taxes included in prices?
    Applicable taxes are calculated at checkout where required by law.

SHIPPING – DOMESTIC (USA)

  1. How long does domestic shipping take?
    Express U.S. shipping typically takes 2–7 business days after processing.

  2. How long does order processing take?
    Processing usually takes 1–3 business days, excluding weekends and holidays.

  3. Do you offer expedited shipping?
    Expedited options may be available at checkout depending on location.

  4. Do you ship to all U.S. states?
    We ship to most U.S. states. Some restrictions may apply to certain products.

  5. Do you ship to P.O. Boxes?
    Shipping to P.O. Boxes depends on the carrier and product type.

  6. Will I receive tracking information?
    Yes. Tracking details are emailed once the order ships.

  7. What if my package is delayed?
    Carrier delays can occur due to weather, operational issues, or peak seasons.

  8. What if tracking shows delivered but I did not receive it?
    Check with neighbors and your local carrier first. If unresolved, contact us.

  9. Do you guarantee delivery dates?
    Estimated delivery dates are not guaranteed unless explicitly stated.

  10. Are signature confirmations required?
    Signature requirements depend on carrier policies and shipment value.

SHIPPING – INTERNATIONAL

  1. Do you ship internationally?
    Yes, we ship from the U.S. to select international destinations.

  2. Which countries do you ship to?
    Albania, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Denmark, Egypt, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Japan, Kuwait, Lithuania, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, and the United States.

  3. How long does international shipping take?
    Typically 6–11 business days, but timing varies by destination and customs.

  4. Are delivery times guaranteed internationally?
    No. Customs and carrier factors can cause delays.

  5. Are customs duties included?
    No. Import duties, taxes, and customs fees are the customer’s responsibility.

  6. How are customs fees calculated?
    Customs fees are determined by the destination country’s regulations.

  7. What if I refuse to pay customs charges?
    Refused shipments may be returned or destroyed by customs. Refund eligibility may vary.

  8. Can you mark the package as a gift to avoid duties?
    No. We comply with international shipping regulations.

  9. Can customs inspect my package?
    Yes. Customs authorities may inspect shipments.

  10. What if customs holds my package?
    Customers may need to contact local customs for clearance instructions.

RETURNS & REFUNDS

  1. Do you accept returns?
    Yes, within the timeframe specified in our return policy.

  2. What is the return window?
    The return period begins on the delivery date and typically ranges between 30 days.

  3. Are all items eligible for return?
    Some items may be non-returnable due to hygiene, customization, or final sale status.

  4. Must items be unused?
    Yes. Items must be unused and in original condition unless defective.

  5. How do I start a return?
    Contact customer service with your order number and reason for return.

  6. Who pays return shipping?
    Customers are generally responsible unless the return is due to our error.

  7. Do you provide prepaid return labels?
    Prepaid labels may be provided only in specific cases.

  8. How long does refund processing take?
    Refunds are typically processed within 10 business days after inspection.

  9. How will refunds be issued?
    Refunds are issued to the original payment method.

  10. Are shipping fees refundable?
    Original shipping costs may not be refundable unless required by law.

DAMAGED OR INCORRECT ITEMS

  1. What if I receive a damaged item?
    Report within the stated timeframe and provide photos for review.

  2. What if I receive the wrong item?
    Contact us promptly for resolution instructions.

  3. Is replacement guaranteed?
    Replacement depends on stock availability.

  4. Do I need to return damaged items?
    Return instructions will be provided case-by-case.

  5. What if the packaging is damaged but the product is fine?
    Minor packaging damage does not automatically qualify for replacement.

ACCOUNT & DATA PRIVACY

  1. How do I create an account?
    Use the registration option on our website.

  2. How do I reset my password?
    Use the password reset feature on the login page.

  3. Can I update my account details?
    Yes, through your account dashboard.

  4. Is my personal information protected?
    We implement security measures to protect personal data.

  5. Do you sell personal information?
    We do not sell customer personal data.

LEGAL & POLICY

  1. Do you comply with U.S. laws?
    Yes, we operate under applicable U.S. laws and regulations.

  2. Are international customers subject to local laws?
    Yes. Customers are responsible for complying with local import regulations.

  3. Can policies change?
    Yes. Policies may be updated at any time.

  4. Where can I view your full policies?
    Full policies are available on our website.

  5. Do you offer guarantees?
    We provide policies as written but do not guarantee outcomes beyond those terms.

ADDITIONAL INFORMATION

  1. Do you offer gift wrapping?
    Gift services may or may not be available depending on current offerings.

  2. Do you sell gift cards?
    Gift card availability depends on current store features.

  3. Do you offer subscriptions?
    Subscription services are only offered if stated on the website.

  4. Can I request special packaging?
    Special packaging is not guaranteed unless explicitly offered.

  5. Are there purchase limits?
    We may impose quantity limits on certain products.

  6. What if my package is lost?
    We investigate with the carrier. Resolution depends on carrier confirmation.

  7. Do you insure shipments?
    Shipping insurance depends on carrier services selected.

  8. Can I change my shipping address after shipment?
    Once shipped, address changes are generally not possible.

  9. Do you offer price adjustments after purchase?
    Price adjustments are not guaranteed.

  10. Are reviews verified?
    Reviews may be moderated for compliance but are not independently verified.

  11. Do you guarantee product compatibility?
    Customers are responsible for verifying compatibility before purchase.

  12. Can orders be delayed during peak seasons?
    Yes. High demand may extend processing times.

  13. Do you ship hazardous materials internationally?
    Some products may be restricted depending on international regulations.

  14. Can accounts be suspended?
    Accounts may be suspended for policy violations.

  15. How can I stay informed about updates?
    Subscribe to our newsletter or check our website for official announcements.

Customer's Support:

 

Phone Number: +1 307-310-8370

Email : support@90shopping.store

Business Address: 30 North Gould Street, Ste N, Sheridan Wyoming 82801, United States