At 90shopping, we are committed to providing our customers with a completely transparent, fair, and professional shopping experience. This international return policy is designed to ensure that every customer understands their rights, responsibilities, timelines, and processes. We want our customers to shop with confidence, knowing that our return, refund, and exchange procedures are clearly defined and free from any misleading claims or hidden terms.

We accept returns from the following countries:

Albania, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Denmark, Egypt, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Japan, Kuwait, Lithuania, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, and the United States.

1. Notification Requirement

Before returning any item, customers must notify us first. Returns submitted without prior notification will not be accepted. Notification ensures that we can provide a Return Authorization (RA) and specific instructions for returning the item safely and efficiently. To notify us, please contact our support team at support@90shopping.store with the following information:

• Order Number
• Item Name and Quantity
• Reason for Return

Once your return request is approved, we will provide a Return Authorization (RA) and detailed instructions, including the return address and packaging requirements. This process ensures your return is processed smoothly and efficiently.

2. Return Timeframes

We operate under two distinct return timelines, depending on your location:

2.1 General International Returns

• For most countries outside the EU, customers may return items within 30 calendar days of delivery.
• The 30-day period begins from the date of delivery as confirmed by the shipping carrier.
• Returns initiated after 30 days may not be accepted unless the item is defective or damaged during shipping.

2.2 European Union (EU) Returns

• In compliance with EU consumer protection laws, customers in the European Union are entitled to a 14-day cooling-off period.
• During this period, EU customers can return items for any reason, including if they simply change their mind, without being required to provide justification.
• The 14-day period begins from the day the customer receives the item.
• EU customers should notify us via support@90shopping.store before returning any item, in accordance with the notification requirement.

3. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• The item must be unused, in original condition, and returned in its original packaging, including all tags, manuals, and accessories.
• Items must not be altered, washed, or worn extensively beyond inspection purposes.
• Certain items are non-returnable, including:
  • Personalized or customized products
  • Perishable items (e.g., food, supplements)
  • Digital products, software, or downloadable content

4. Return Procedure

The return procedure is designed to be straightforward and transparent, minimizing inconvenience for customers:

• Notify Us First: Contact support@90shopping.store with your order details. Obtain a Return Authorization (RA). Returns without RA approval will not be accepted.
• Secure Packaging: Items must be securely packaged to prevent damage during shipping. Use the original packaging if possible.
• Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrectly shipped items.
• Return Address: All international returns should be sent to:
  30 North Gould Street, Ste N, Sheridan, Wyoming 82801, United States
• Inspection: Once the item is received, our team will inspect it to confirm it meets the eligibility criteria.

5. Refunds

Once the returned item is received and inspected:

• Refunds are processed within 7–10 business days.
• Refunds are issued to the original payment method, unless an alternative arrangement is agreed upon.
• Shipping costs are non-refundable, except when the item was defective, damaged, or incorrectly shipped.
• Refund amounts and timelines are clearly communicated to prevent any misunderstanding.

6. Exchanges

• Exchanges are available for defective or incorrectly shipped items.
• Customers must request an exchange within 7 calendar days of delivery.
• Replacement items will be shipped promptly once the original item is received and inspected.
• Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrectly shipped item.
  

7. Defective or Damaged Items

In the rare case that an item arrives defective or damaged, we ask customers to:

• Report the issue within 7 calendar days of delivery.
• Provide photographic evidence or supporting documentation.
• We will provide either a full replacement or a full refund, at no additional cost to the customer.

8. International Responsibilities and Customs

• International returns may be subject to customs, import duties, or taxes in the destination country.
• Customers are responsible for complying with their country’s regulations.
• We do not control local customs processes, but we provide guidance wherever possible.

9. Commitment to Transparency

At 90shopping, we are dedicated to complete honesty and clarity in all aspects of the return and refund process:

• All timelines, eligibility rules, and procedures are explicitly stated.
• There are no hidden fees, misleading claims, or vague instructions.
• Customers are fully informed of their responsibilities, including notification requirements, packaging standards, and shipping responsibilities.
• Our support team is available to answer questions, clarify procedures, and guide customers through returns or exchanges at support@90shopping.store.

Contact Details

Email: support@90shopping.store

Phone Number: +1 307-310-8370

Business Address: 30 North Gould Street, Ste N, Sheridan Wyoming 82801, United States