Mgiacy Surplice Front Ruffle Trim Prom Dress

Returns Policy

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our return and refund policy below:

30-Day Return Policy

We offer a hassle-free 30-day return policy from the date of receiving your item. This means you have 30 days to request a return if you're not satisfied with your purchase.

Initiating a Return

To initiate a return, please contact our customer service team at support@90shopping.store. Our team will guide you through the return process and provide you with a return shipping label and instructions on how and where to send your package.

Eligibility Criteria

To be eligible for a return, the following conditions must be met: The item must be in its original condition. The item must be unworn or unused. All tags must be intact. The item must be returned in its original packaging. You must retain the receipt or proof of purchase. Non-Returnable Items: Certain items are exempt from our return policy, including: Perishable goods such as food, flowers, or plants. Custom products or personalized items. Personal care goods such as beauty products. Hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about the eligibility of your specific item for return. Additionally, sale items and gift cards are not eligible for return.

Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend returning the original item first and then placing a new order for the desired item.

European Union 14 Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to return your order within 14 days, for any reason and without justification. The same eligibility criteria apply as mentioned earlier, including the condition of the item and the requirement of a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Frequently Asked Questions (FAQs)

Can I return an item after the 30-day return period? Unfortunately, we cannot accept returns outside of the 30-day return period. However, we encourage you to contact us if there are extenuating circumstances, and we'll do our best to assist you.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 5 working days of receiving your order. We'll evaluate the issue and work towards resolving it promptly.

How long does it take to process a refund?

Once we receive and approve your return, refunds are typically processed within 10 business days. However, please allow additional time for your bank or credit card company to process the refund.

Can I return an item without the original packaging?

In order to be eligible for a return, the item must be returned in its original packaging. If the original packaging is not available, please contact us to discuss alternative options.

Do I need to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.

What if I received the wrong item?

If you receive the wrong item, please contact us immediately. We'll arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Do you offer returns for international orders?

Yes, we accept returns for international orders. However, please note that return shipping costs and any applicable customs fees are the responsibility of the customer.

Can I return an item if I've used it?

We cannot accept returns for items that have been used or damaged by the customer. The item must be in its original condition for a return to be processed.

What if my item is lost or stolen during return shipping?

We recommend using a trackable shipping service for returning items to us. If your item is lost or stolen during return shipping, please contact the shipping carrier to file a claim. We are not responsible for items lost or stolen during return transit.

Do you offer refunds for items purchased with store credit or gift cards?

Refunds for items purchased with store credit or gift cards will be issued back to the original form of payment or provided as store credit, depending on your preference.

Are there any restocking fees for returns?

We do not charge restocking fees for returns. However, if the returned item is not in its original condition or is missing parts, we may deduct a restocking fee from your refund.

Can I cancel my order before it ships?

If you wish to cancel your order before it ships, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still initiate a return according to our return policy.

Do you offer returns for clearance or final sale items?

Clearance or final sale items are non-returnable and non-refundable unless they arrive damaged or defective. Please review the product description carefully before purchasing clearance or final sale items.

What if I no longer have the original receipt or proof of purchase?

If you no longer have the original receipt or proof of purchase, please provide us with as much information as possible about your order, such as the order number, date of purchase, and name associated with the order. We'll do our best to locate your order in our system and process the return accordingly. Can I return an item purchased from a third-party retailer? Items purchased from a third-party retailer must be returned to the original place of purchase according to their return policy. We cannot accept returns for items purchased from third-party retailers.

Shipping

Shipping Countries We ship to these countries only

Australia, Austria, Denmark, France, Georgia, Germany, Greece, Ireland, Italy, Kuwait, Malaysia, Mexico, Netherlands, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, Finland, Hungary, Portugal, Romania, Brazil, Canada, New Zealand, United Kingdom, United States

Processing Times

Orders are typically processed within 1-3 business days (excluding weekends and holidays). We will notify you if there are any delays in processing your order. Tailoring time is 7 to 10 Business days for ( Ladies Wedding Dress | Mens Suits | Party Dress Etc ), tailoring time is not included in Processing time. Shipping Carriers and Options We partner with UPS, USPS, and FedEx to offer you reliable shipping options. Available shipping methods and costs: Standard Shipping (estimated delivery time: 7-10 business days) - Cost calculated at checkout Expedited Shipping (estimated delivery time: 3-4 business days) - Cost calculated at checkout

Please note:

Customized items such as wedding dresses and men's suits etc. require 7-8 business days of tailoring time. This tailoring period is in addition to shipping times. Please factor this into your order timing. For further assistance, please contact us via live chat or email at support@90shopping.store

Shipping Costs

Shipping costs are calculated at checkout based on: Your shipping address. Weight and dimensions of your order. Your chosen shipping method. We may offer free shipping promotions from time to time. Details will be clearly displayed on our website.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can track your package through the carrier's website.

Lost or Damaged Shipments

If your package is lost or damaged in transit, please contact us immediately at support@90shopping.store. We will work with the carrier to file a claim and resolve the issue as quickly as possible.

Contact Us

If you have any questions about our shipping policy, please don't hesitate to contact us: Email: support@90shopping.store Call: +1 307-218-3226

Changes to Our Shipping Policy We reserve the right to update our shipping policy at any time. Changes will be posted on this page.