What is your Returns & refund Policy?

 

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our return and refund policy below:

Returns Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@90shopping.store. Please note that returns will need to be sent to the following address: 30 North Gould Street, Ste N, Sheridan Wyoming 82801, United States

If your return is accepted, we’ll send you a Prepaid return shipping label, as well as instructions on how and where to send your package. return shipment is customer responsibility, For eligible return items, a $9.99 return shipment fee will be deducted from your refund. Items sent back to us without first requesting a return label will not be accepted.

You can always contact us for any return question at support@90shopping.store. 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds Policy

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@90shopping.store.

 

Frequently Asked Questions (FAQs):

Can I return an item after the 15-day return period?

Unfortunately, we cannot accept returns outside of the 15-day return period.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please take pictures and contact us within 3 working days of receiving your order. We'll evaluate the issue and work towards resolving it promptly.

How long does it take to process a refund?

Once we receive and approve your return, refunds are typically processed within 3-10 business days. However, please allow additional time for your bank or credit card company to process the refund.

Can I return an item without the original packaging? 

In order to be eligible for a return, the item must be returned in its original packaging. If the original packaging is not available, please contact us to discuss alternative options.

Do I need to pay for return shipping?

Return shipping costs of $9.99 are the responsibility of the customer unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.

What if I received the wrong item?

If you receive the wrong item, please contact us immediately along with pictures of item. We'll arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Do you offer returns for international orders?

Yes, we accept returns for international orders. However, please note that return shipping costs and any applicable customs fees are the responsibility of the customer.

Can I return an item if I've used it?

We cannot accept returns for items that have been used or damaged by the customer. The item must be in its original condition for a return to be processed.

What if my item is lost or stolen during return shipping?

We recommend using a trackable shipping service for returning items to us. If your item is lost or stolen during return shipping, please contact the shipping carrier to file a claim. We are not responsible for items lost or stolen during return transit.

Do you offer refunds for items purchased with store credit or gift cards?

Refunds for items purchased with store credit or gift cards will be issued back to the original form of payment or provided as store credit, depending on your preference.

Are there any restocking fees for returns?

We do not charge restocking fees for returns. However, if the returned item is not in its original condition or is missing parts, we may deduct a restocking fee from your refund.

Can I cancel my order before it ships?

You can cancel the order before shipment, please contact us as soon as possible. Once an order has been process, it cannot be canceled, but you may still initiate a return according to our return policy.

Do you offer returns for clearance or final sale items?

Clearance or final sale items are non-returnable and non-refundable unless they arrive damaged or defective. Please review the product description carefully before purchasing clearance or final sale items.

What if I no longer have the original receipt or proof of purchase?

If you no longer have the original receipt or proof of purchase, please provide us with as much information as possible about your order, such as the order number, date of purchase, and name associated with the order. We'll do our best to locate your order in our system and process the return accordingly.

Can I return an item purchased from a third-party retailer?

Items purchased from a third-party retailer must be returned to the original place of purchase according to their return policy. We cannot accept returns for items purchased from third-party retailers.

 

Customer's Support: 

Phone Number: +1 307-218-3226

Email: support@90shopping.store

Business Address: 30 North Gould Street, Ste N, Sheridan Wyoming 82801, United States

EIN: 38-4182349