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Shipping & Delivery

We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

Please check size chart page to get idea for Shoes size chart and Suits size chart if you didn’t understand feel free to contact us before order placement our team working 24/7.

The Total Delivery Time consists of (a) Processing Time and (b) Shipping Time.

Two different parts. When customers calculate the total delivery time, please take both processing time and shipping time in consideration.

(a) Processing time: is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment. Normally we shipping ready item within 1 to 5 business days.

(b) Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.

Note: Read Carefully 

1) In-stock Products.

Some colors or sizes of some products may be in stock.  If all items in the order in stock, the whole order can be shipped in within 1 to 5 business days 

2) Made-to-Order / Made-to-Measure products.

For wedding & events dresses, our tailors will start to make the dress once the payment is confirmed. So the tailoring time might be longer than that of other products it will be around 7 to 12 business days.

How do you ship packages?

Packages from our warehouse will be shipped by ePacket, DHL, EMS or Other shipping service depending on the weight and size of the product.  

Do you ship worldwide?

Yes. We provide free shipping to over 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Standard Free Shipping time varies by location. These are our estimates:

Location

*Estimated Delivery Time

Worldwide

12-18 Business days + ( Processing time 1 to 5 Business days)

 

Max delivery time – 45 business days. if there is any issue

*This doesn’t include our 1-5 Business days processing time.

Express Shipping:

Express Shipping Charges: 70$

Express Shipping time varies by location. These are our estimates: 

Location

*Estimated Delivery Time

Worldwide

4-8 Business days + (Processing time 1 to 5 Business days)

*This doesn’t include Item production time ( Wedding Dress 10 to 12 Business days | Formal Suits 7 to 10 Business days ).

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.