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We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our return and refund policy below:
We offer a hassle-free 30-day return policy from the date of receiving your item. This means you have 30 days to request a return if you're not satisfied with your purchase.
To start a return process, please contact our customer service team at support@90shopping.store. Our team will guide you through the return process and provide you with a return shipping label and instructions on how and where to send your package back to us, Once we received the item back from shipment we will inspect the item if everything is good then we will start your refund or exchange process.
To be eligible for a return, the following conditions must be met:
Certain items are exempt from our return policy, including:
Please contact us if you have questions or concerns about the eligibility of your specific item for return. Additionally, sale items and gift cards are not eligible for return.
If you wish to exchange an item for a different size, color, or style, we recommend returning the original item first and then placing a new order for the desired item.
If your order is being shipped to the European Union, you have the right to return your order within 14 days, for any reason and without justification. The same eligibility criteria apply as mentioned earlier, including the condition of the item and the requirement of a receipt or proof of purchase.
Once we receive and inspect your return, we'll notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 3 - 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.
Unfortunately, we cannot accept returns outside of the 30-day return period. However, we encourage you to contact us if there are extenuating circumstances, and we'll do our best to assist you.
If you receive a damaged or defective item, please contact us within 5 working days of receiving your order. We'll evaluate the issue and work towards resolving it promptly.
Once we receive and approve your return, refunds are typically processed within 10 business days. However, please allow additional time for your bank or credit card company to process the refund.
In order to be eligible for a return, the item must be returned in its original packaging. If the original packaging is not available, please contact us to discuss alternative options.
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.
If you receive the wrong item, please contact us immediately. We'll arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
Yes, we accept returns for international orders. However, please note that return shipping costs and any applicable customs fees are the responsibility of the customer.
We cannot accept returns for items that have been used or damaged by the customer. The item must be in its original condition for a return to be processed.
We recommend using a trackable shipping service for returning items to us. If your item is lost or stolen during return shipping, please contact the shipping carrier to file a claim. We are not responsible for items lost or stolen during return transit.
Refunds for items purchased with store credit or gift cards will be issued back to the original form of payment or provided as store credit, depending on your preference.
We do not charge restocking fees for returns. However, if the returned item is not in its original condition or is missing parts, we may deduct a restocking fee from your refund.
If you wish to cancel your order before it ships, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still initiate a return according to our return policy.
Clearance or final sale items are non-returnable and non-refundable unless they arrive damaged or defective. Please review the product description carefully before purchasing clearance or final sale items.
If you no longer have the original receipt or proof of purchase, please provide us with as much information as possible about your order, such as the order number, date of purchase, and name associated with the order. We'll do our best to locate your order in our system and process the return accordingly.
Items purchased from a third-party retailer must be returned to the original place of purchase according to their return policy. We cannot accept returns for items purchased from third-party retailers.
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